Privacy Policy

Introduction

Welcome to Healing Tails. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights.

Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: First name, last name, username or similar identifier.
• Contact Data: Billing address, email address and telephone numbers.
• Pet Data: Information about your pet including name, breed, age, medical history.
• Transaction Data: Details about payments and services purchased from us.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting.

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and manage veterinary services for your pet
• To communicate with you about appointments and pet care
• To process payments for services rendered
• To send you important updates and notifications
• To improve our services and customer experience

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to those employees and partners who have a business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: privacy@healingtails.com
Phone: +91 979 871-8371
Address: 391, Uttarhalli, Bangalore, Karnataka